Nationwide Building Society

Financial Ombudsman decision DRN-2916691 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

She did not make those transactions, and she did not provide her signature or online passwords to authorise the withdrawal.Unauthorised transaction

She is unhappy that it closed several of her accountsAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2916691.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.