Barclays Bank UK PLC

Financial Ombudsman decision DRN-2910377 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mrs T complains Barclays Bank UK PLC will not refund some disputed transactions which were made to a gaming app – G.Unauthorised transaction

As she failed to make any payments, the account was defaulted and ultimately, closed.Account closed or refused

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2910377.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.