Firms › Bank of Scotland Plc ›
Bank of Scotland Plc
Financial Ombudsman decision DRN-2906918 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£256redress stated in the decision
Tue Aug 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I agree with the investigator’s view of this complaint... I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the circumstances of this complaint.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2906918.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.