Clydesdale Bank Plc
Financial Ombudsman decision DRN-2898028 Not upheld
Not upheldoutcome, as published by the Ombudsman
£12redress stated in the decision
Wed Oct 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Support for vulnerable customers
In the Ombudsman’s words
Mr P complains that Clydesdale Bank Plc trading as Yorkshire Bank should have monitored his account more closely to prevent him from entering a cycle of debt due to gambling transactions.Card dispute or chargeback
Yorkshire Bank does have a responsibility to ensure it treats a consumer positively and sympathetically if it becomes aware the consumer is experiencing difficulties.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2898028.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.