Nationwide Building Society

Financial Ombudsman decision DRN-2894490 Upheld

Upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Thu Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

they were only permitted to close one of their three accountsAccount closed or refused

Nationwide Building Society wouldn’t allow them to make a cash withdrawal of £5,000Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2894490.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.