Clydesdale Bank Plc
Financial Ombudsman decision DRN-2892919 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Nov 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr B complains that Clydesdale Bank Plc, trading as Virgin Money, will not refund a transaction which he says he doesn’t recognise.Card dispute or chargeback
Mr B also complains about the poor service he received when he raised a dispute about five other transactions.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2892919.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.