Mortgage Express
Financial Ombudsman decision DRN-2891586 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
A possession order was granted in favour of MX in 1990, after Mrs J and Mr A fell into financial difficulty.Treatment in financial difficulty
Mrs J’s complaint is about a mortgage she used to have with Mortgage Express (MX).Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2891586.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.