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Close Brothers Limited
Financial Ombudsman decision DRN-2886137 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
CBPF says it was entitled to end the finance agreement because Mr E missed a payment and then failed to bring the account up to dateTreatment in financial difficulty
Mr E complains that Close Brothers Limited (trading as Close Brothers Premium Finance) (CBPF) was wrong to cancel finance and associated car insurance when he missed a monthly payment.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2886137.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.