Nationwide Building Society

Financial Ombudsman decision DRN-2862802 Upheld

Upheldoutcome, as published by the Ombudsman

£2,908redress stated in the decision

Tue Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

were the payments authorised?Unauthorised transaction

Mr C complains Nationwide Building Society will no refund some disputed transactions made on his credit card.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2862802.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.