Santander UK Plc
Financial Ombudsman decision DRN-2859679 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Oct 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
They would like to be compensated for the impact this had on them.Account closed or refused
They also restricted activity on the account, so payments couldn’t be made to or from the account.Funds blocked or frozen
It’s also clear that Mr S is a vulnerable individual, and that suddenly losing access to your banking would put him under a great deal of stress.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2859679.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.