TSB Bank plc

Financial Ombudsman decision DRN-2858204 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

TSB need to do anything further. I appreciate Miss C will find this disappointing, but I’ll explain why. ... I’m satisfied TSB have acted fairly and reasonably in closing Miss C’s accounts and retaining the funds.Account closed or refused

they were entitled to block it while they carried out that review because they had concerns about the account activity.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2858204.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.