PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-2849948 Upheld

Upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Fri Sep 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

PayPal restricted her account, and later told her that it was restricting her account permanently.Funds blocked or frozen

Mrs S complains that PayPal Europe Sarl & Cie, SCA closed her account without explanation, and withheld her account balance for about six months.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2849948.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.