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Financial Ombudsman decision DRN-2842808 Upheld

Upheldoutcome, as published by the Ombudsman

£94redress stated in the decision

Thu Sep 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

refund the outstanding disputed transactions totalling £94.49Unauthorised transaction

Refund any additional charges or interest added as a result of these paymentsCharges and fees

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2842808.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.