Santander UK Plc
Financial Ombudsman decision DRN-2839817 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Following its review, Santander closed Mr K’s account immediately and released his closing balance to him on 12 February 2020.Account closed or refused
Santander decided to carry out a review of Mr K’s account and asked him to provide information regarding the payments. Whilst it completed its review the bank blocked Mr K’s access to his account.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2839817.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.