NewDay Ltd

Financial Ombudsman decision DRN-2836815 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£151redress stated in the decision

Wed Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mrs G complains about NewDay Ltd’s decision to hold her responsible for transactions she says she didn’t authorise or make on her credit card.Unauthorised transaction

NewDay adds that it was unable to raise a chargeback or section 75 claim for the transactionsCard dispute or chargeback

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2836815.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.