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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-2835275 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Product mis-sold

In the Ombudsman’s words

The Co-op wrote to Mr S on 30 April 2020, explaining that it had decided to close T’s account as it no longer fitted the bank’s risk appetite.Account closed or refused

The Co-op said it hadn’t done anything wrong in how it had closed T’s account, but accepted that it should not have approved the Bounce Back Loan application given its decision.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2835275.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.