MONZO BANK LIMITED
Financial Ombudsman decision DRN-2826382 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Following its review, Monzo closed Mr L’s account immediately and released his closing balance to him on 26 October 2020.Account closed or refused
Monzo decided to carry out a review of Mr L’s account. Whilst it completed its review the bank blocked Mr L’s access to his account.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2826382.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.