Barclays Bank Plc
Financial Ombudsman decision DRN-2810491 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Jul 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
overcharged…in respect of certain payments between August 2005 and December 2015Charges and fees
acknowledged the delays in responding to her further complaints and offered compensation of £50Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2810491.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.