Clydesdale Bank Plc
Financial Ombudsman decision DRN-2805707 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jun 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
announced it was closing its online services at very short noticeAccount closed or refused
secure messages he had received from Virgin Money suggested online services would not cease after allService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2805707.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.