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Mercedes-Benz Financial Services UK Limited

Financial Ombudsman decision DRN-2798252 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mr H complains about the charge Mercedes Benz Financial Services UK Limited asked him to pay when his hire agreement with it came to an end.Charges and fees

I regret to hear about Mr H’s anxiety and the impact this complaint is having on his mental health.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2798252.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.