Clydesdale Bank Plc
Financial Ombudsman decision DRN-2795215 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Aug 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
refused to change the joint mortgage that she was paying so that it was interest onlyMortgage administration
She had shared sensitive details of domestic abuse, and provided supporting evidence of this from the court.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2795215.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.