National Westminster Bank Plc

Financial Ombudsman decision DRN-2794567 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

In September 2019, NatWest wrote to Mrs C and explained it was giving her sixty-days’ notice of her account being closed.Account closed or refused

Mrs C complains National Westminster Bank Plc (“NatWest”) unfairly blocked her account for an entire week without any explanation.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2794567.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.