TSB Bank plc

Financial Ombudsman decision DRN-2784604 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Whistletree had sent me a copy of the mortgage offer. I saw that this allowed Whistletree to charge a discharge of mortgage fee of £250 when the mortgage is repaid in full.Charges and fees

Mr and Mrs J complain that TSB Bank plc (trading as Whistletree) unfairly charged additional interest to their mortgage after a cheque bounced.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2784604.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.