Barclays Bank Plc
Financial Ombudsman decision DRN-2781056 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs G complain that Barclays Bank UK PLC changed the term on their mortgage without their agreement.Mortgage administration
And they are unhappy with the customer service they have received from Barclays and how it dealt with their complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2781056.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.