Bank of Scotland Plc

Financial Ombudsman decision DRN-2760844 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr T complains that Bank of Scotland plc (“BoS”) did not reduce the interest rate on his mortgage after he ceased letting his property.Interest and rates

BoS has confirmed that an error was made during that call. It has said at that point the agent should’ve realised that, as Mr T had confirmed that the tenant had left, a council tax exemption was the appropriate evidence needed.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2760844.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.