Studio Retail Limited

Financial Ombudsman decision DRN-2757116 Upheld

Upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Fri Jul 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr E complains that Studio Retail Limited added a large amount of interest to his account in one go, without warning him.Charges and fees

Mr E didn’t think this was enough and brought his complaint to this service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2757116.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.