Bank of Scotland Plc

Financial Ombudsman decision DRN-2752078 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mrs F complains that Bank of Scotland Plc (BoS) didn’t do enough to help her when she fell victim to a scam.APP scam refund refused

The only option for debit card payments such as those involved here is a chargeback.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2752078.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.