Bank of Scotland Plc

Financial Ombudsman decision DRN-2750393 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs R has complained that Lloyds Bank Plc (“Lloyds”) didn’t downgrade her fee-paying Premier packaged bank account.Charges and fees

Mrs R says that she repeatedly asked Lloyds to downgrade her account to a fee-free account, and her requests were not actioned.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2750393.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.