National Westminster Bank Plc

Financial Ombudsman decision DRN-2750186 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

NatWest refunds all legal costs and mortgage arrearsCharges and fees

delayed selling her property after she’d handed over the keys to itMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2750186.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.