United National Bank Limited

Financial Ombudsman decision DRN-2740095 Upheld

Upheldoutcome, as published by the Ombudsman

£20,000redress stated in the decision

Mon May 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr D complains that United National Bank Limited (trading as United Bank UK) is unfairly asking him to pay its legal costs related to his home purchase plan.Charges and fees

Mr D took out an Islamic home purchase plan facility with UBL secured on his property.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2740095.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.