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PayPal Europe Sarl & Cie, SCA
Financial Ombudsman decision DRN-2737768 Upheld
Upheldoutcome, as published by the Ombudsman
£529redress stated in the decision
Mon Jun 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs B complains about what happened when she tried to claim under the buyer protection policy offered by PayPal Europe Sarl & Cie, for an expensive purchase that wasn’t delivered.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2737768.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.