TSB Bank plc

Financial Ombudsman decision DRN-2732123 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

TSB proceeded to complete its review, which it did without any further information from Mr K as he declined to provide anything. This led to its decision to close Mr K’s accounts.Account closed or refused

TSB has explained that it did so in order to comply with its regulatory obligations... I don’t think it was unreasonable for TSB to block Mr K’s accounts and ask him for information about the transactions it cited.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2732123.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.