Bank of Scotland Plc

Financial Ombudsman decision DRN-2730272 Not upheld

Not upheldoutcome, as published by the Ombudsman

£469redress stated in the decision

Fri Jul 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Halifax says it received a report that money paid into Mr D’s account was fraudulently obtained.APP scam refund refused

Halifax had grounds to add the marker and close his account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2730272.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.