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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-2709637 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Funds blocked or frozen
In the Ombudsman’s words
Mrs S complains that Creation Consumer Finance Ltd (“Creation”) charged her for speakers and a laptop computer that she didn’t receive.Unauthorised transaction
Mrs S also complained that her account had been blockedFunds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2709637.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.