Erudio Student Loans Limited

Financial Ombudsman decision DRN-2706195 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu May 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Remove any negative information that it may have reported to the credit reference agencies as a result of Ms R’s loan not being deferred from October 2019Credit file reporting

Ms R complains that Erudio Student Loans Limited didn’t process her deferment applicationMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2706195.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.