Bank of Scotland Plc

Financial Ombudsman decision DRN-2705690 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,697redress stated in the decision

Fri May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mrs M was struggling with her debts and was in financial difficulty.Treatment in financial difficulty

Mrs M complains that Bank of Scotland plc trading as Halifax (Halifax) didn’t give her a breakdown of the charges on her current account and credit card.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2705690.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.