Metro Bank PLC

Financial Ombudsman decision DRN-2704084 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Metro ultimately closed P’s account which, in line with the terms and conditions, it was allowed to doAccount closed or refused

Metro Bank PLC restricted access to its business account and withheld funds without explanationFunds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2704084.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.