WorldPay (UK) Limited

Financial Ombudsman decision DRN-2689141 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

The goods were later collected by a third party, and the cardholder disputed the transaction, resulting in a chargeback.Card dispute or chargeback

Mr J complains that WorldPay (UK) Limited didn’t tell G about a chargeback request, gave him incorrect information when he queried the deduction from G’s account, and didn’t properly warn G about the risks of Card Not Present (CNP) transactions.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2689141.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.