Metro Bank PLC

Financial Ombudsman decision DRN-2689095 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

allowed his account to become overdrawn and incorrectly debited his accountCharges and fees

card purchase refundsCard dispute or chargeback

Mr A initially complained that Metro Bank allowed C to take funds which he didn’t have and as a result his account became overdrawn. When Metro Bank received the complaint, it said he needed to contact C.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2689095.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.