Bank of Scotland Plc

Financial Ombudsman decision DRN-2671237 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mrs B complains that Bank of Scotland plc (trading as Halifax) hasn’t treated her fairly when she fell into arrears on her mortgageTreatment in financial difficulty

Halifax delayed carrying out the remediation exercise, it gave Mrs B incorrect information about when it would take place and it got the calculations wrong.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2671237.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.