Barclays Bank Plc
Financial Ombudsman decision DRN-2666864 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
C, a business, complains that Barclays Bank Plc trading as Barclaycard won’t take any responsibility for fraudulent payments it processed.APP scam refund refused
All of these payments were charged back as the genuine cardholders said they hadn’t made the payments.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2666864.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.