Bank of Scotland Plc

Financial Ombudsman decision DRN-2665929 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mrs G is unhappy with the level of compensation offered to her by Lloyds Bank PLC in relation to an account switch being declinedAccount closed or refused

I think it was unreasonable for them to expect Mrs G to make a 300-mile round trip to retrieve the funds.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2665929.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.