National Westminster Bank Plc

Financial Ombudsman decision DRN-2644964 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

NatWest completed its review and unblocked Mr C’s account. It decided to end its relationship and gave 60 days’ notice before the account would close.Account closed or refused

NatWest blocked Mr C’s access to the account, so no withdrawals could be made.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2644964.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.