Bank of Scotland Plc

Financial Ombudsman decision DRN-2636976 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon May 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr O complains that Bank of Scotland plc trading as Halifax wouldn’t open a Help to Buy ISAAccount closed or refused

Halifax hasn’t done a good job in communicating things to Mr O. It first wrongly gave him the impression that there was a marker at CIFAS.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2636976.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.