Bank of Scotland Plc

Financial Ombudsman decision DRN-2635322 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

it may need to freeze an account or refuse a customer’s mandate until its satisfied by the information it receivesFunds blocked or frozen

Bank of Scotland were justified to first ask Mr M to come to branch with identification. Mr M failed account security on several occasions and Bank of Scotland needed to verify him as a customer.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2635322.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.