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Financial Ombudsman decision DRN-2635244 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

He’s also unhappy that they’ve decided to close his account because of the number of items that have been returned and refunded.Account closed or refused

Refund to Mr H’s account £85 which is the total value of the two items P67QW and PH37T along with any incurred interestCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2635244.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.