MONZO BANK LIMITED
Financial Ombudsman decision DRN-2630272 Not upheld
Not upheldoutcome, as published by the Ombudsman
£87redress stated in the decision
Mon May 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
Mr A complains that Monzo Bank Ltd won’t refund payments he didn’t authorise from his account.Unauthorised transaction
He is unhappy that Monzo did not refund the money and told him that it would be closing both his business and personal accounts.Account closed or refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2630272.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.