TSB Bank plc

Financial Ombudsman decision DRN-2626457 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

TSB wrote to Mr K on 1 April 2020 giving him two months’ notice that they’d be withdrawing his Credit Card facilities.Account closed or refused

In August 2020, Mr K learned his Current Account was blocked when he tried to make an online payment.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2626457.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.