Target Servicing Limited

Financial Ombudsman decision DRN-2609403 Upheld

Upheldoutcome, as published by the Ombudsman

£542redress stated in the decision

Sun Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

poor customer service from Target Servicing Limited in relation to its administration of a Help To Buy (HTB) loanMortgage administration

I’m satisfied that the service provided by Target fell shortService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2609403.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.