Santander UK Plc
Financial Ombudsman decision DRN-2595665 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Mon Mar 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Mr A complains that Santander UK Plc unfairly blocked and then closed his personal and business bank accounts without good reason.Account closed or refused
I think it was reasonable for Santander to place a block on the accounts whilst it investigatedFunds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2595665.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.